F.A.Q.

The Bollati family established Davines in 1983 in Parma, Italy. The company started as a research laboratory specialized in the production of top quality hair and skin care products for renowned cosmetic companies worldwide. Davines is a combination of the names Davide (Chairman of the company) and his sister Stefania. It is pronounced Da-vee-ness.

Every Davines product is designed, formulated and produced on our premises and in our laboratories in Parma, Italy.

At Davines we believe that the balance between beauty and sustainability, what we call “sustainable beauty”, can improve our lives and the world around us. By creating "beauty” we want to encourage people to take care of themselves, of the environment in which they live and work and of the things they love. For Davines, sustainability represents the brand’s responsibility to ourselves, the people we work with, our customers, and the world in which we live and operate.

The Davines Village is carbon neutral. In our factories and offices, we use only electricity and thermal energy (biomethane) from renewable sources. These inexhaustible sources of energy do not emit CO2, do not pollute, and are constantly renewed. Every product we formulate, design and produce is manufactured using clean energy.

Our SU line, for hair protection during the summer, our A Single Shampoo and our Essential Haircare families contain a specific active ingredient produced in the Mediterranean area by Slow Food Foundation for Biodiversity, a non-profit association that combines the promotion of gastronomic culture with the protection of environmentally sustainable productions.

“Davines does not aim to be the biggest company in the world, but to be the most beautiful and the most ethical thanks to everyone’s commitment.  Davide Bollati - chairman of the Davines  group (during the 2006 meeting where the Carta Etica was handed out to Davines employees). Our Carta Etica is inspired by the concept of beauty taken from an ancient philosophy that unequivocally associates “beauty” with “goodness”.  After years of work with a philosopher advisor, Davines employees have put together a list of professional values related to behaviour and work ethics, and to the way in which small everyday gestures can improve the work environment. It is basically a tool that helps us to describe how the Davines way of working is conceived and perceived. Unlike strict codes, our Carta does not contain rules or instructions. We work every day to ensure that this cohesion from shared values reverberates in the quality of our services. In this perspective, the Carta Etica has become fundamental for our vision of beauty.

No, the Davines Group does not test on animals. To discover more on our position please visit this page.

The Davines Group has been a B Corp since 2016. The certification awarded by the Italian body B Lab is a result of the company’s new way of doing business, combining profit making with the objective of generating a positive impact on people and on the environment; this is expressed through the continuous development of new projects inside and outside the company to positively affect the environment and the people.

In our Salons, you will find qualified staff who will be able to recommend the best solution to suit your needs. If you have very specific questions, please contact our Customer Service. Inside every product sheet you will find directions for use and tips on combinations. You can subscribe to our YouTube channel to keep up-to-date with the latest trends.

We only run courses for certified professionals. You can contact us through the Contact section of our website it.davines.com.

Some Davines products contain fragrances that are characterized by allergens. They are included in the list of ingredients, as required by cosmetic regulations. For further details or specific questions that are not answered in the list of ingredients of each product provided in the Davines website, please contact us directly.

Some Davines products contain gluten. A product for external use will not affect or harm celiacs, as it is not ingested. 

The guidelines for formulation of Davines products have long ago excluded the use of parabens as preservatives in new products and in raw materials.

Many of the products within the Davines portfolio are formulated without silicones, and whenever possible, we consciously choose to avoid or replace them from our formulas.  However, some technical products to be concretely performing require the usage of certain types of silicones, calibrated in specific amounts, that today are difficult to replace for the results that can give to the hair: softness, manageability, and shine. The usage of silicones is safe for hair and human health but is questioned due to its low biodegradability and the consequent impact on the environment. Our commitment is to reduce its usage, so its percentage is calibrated each time to ensure minimum environmental impact and maximum performance on the hair. On top of this, Davines is investing in Research and Innovation to find the best possible alternatives for this category of ingredients in terms of both sustainability and efficacy.

The guidelines for formulation of Davines products have long ago excluded the use of sulphates as surfactants in new shampoo formulations.

Traces of nickel can be found in cosmetics as a technically inevitable impurity (e.g. deriving from raw materials). There is no test that can guarantee the total absence of nickel and this is the reason why Davines has decided not to carry out the test.

Yes, Davines products are characterized by olfactory notes. The pleasant experience during the use of sale products and professional treatments is an element of excellence that the company wants to guarantee. Cosmetics with fine textures and subtle fragrances make our daily beauty routine a delightful moment and invite us to take care of ourselves.

Some Davines formulations contain alcohol, because it acts as a solubilizer to increase the penetration of active ingredients, to solubilize the resins in styling products, to make products lighter on the hair and to facilitate drying. If formulas are well-balanced they will not damage the hair shaft.

No, Davines products do not contain nanomaterials.

Any formulation containing water is at risk for microbial contamination, therefore we use preservatives to protect it. Some of the preservatives we use are food-grade and all of them are admitted in certified organic formulations.

Yes, salt is a secondary ingredient of surfactants and a small percentage is used in some shampoos to control their viscosity, that is why it is included in the list of ingredients. Salt has no effect on hair.

Yes, even though it is not possible to calculate the sun protection factor (SPF) of hair products, as they are applied to the hair and not to the skin.

Davines uses ingredients produced by organic farms, but our formulations are not certified as organic.

Davines products are always formulated with natural origin ingredients, when available and suitable, but they are mixed with synthetic ingredients, to guarantee safety and performance. The percentage of natural ingredients is indicated in the product specifications.

Some Davines products cannot be defined vegan due to substances contained in them. Essential Haircare Volu hair mist contains keratin. Nourishing Royal Jelly Superactive, because it contains royal jelly. This is a Strong Dry Wax and This is a Strong Molding Clay, because they contain beeswax. All product specifications include a list of ingredients, which we invite you to check if you have any doubts. 

No, cosmetic products do not have expiry dates. The regulation specifies that if the minimum durability of a cosmetic product is less than 30 months, the date must be indicated on the label. This is the date before which a properly stored product will continue to fulfil its initial function and remain safe. This date must be indicated with the words “Best before...” followed by the month and year. The label also specifies any conditions that need to be observed to guarantee durability.
Indication of the minimum durability period is not mandatory for cosmetic products with durability over 30 months.

PAO (Period After Opening) indicates the number of months by which a cosmetic product must be used once it has been opened.

Davines cannot guarantee the microbiological safety of the product, as we do not know how the product is stored and handled after opening.

All Davines products are formulated in compliance with regulations, using certified ingredients that are safe for consumers. The list of ingredients provided on each package, as required by cosmetic regulations, shows all the ingredients contained in the product’s formulation. Skin allergies are subjective, therefore we recommend you carefully read the list of ingredients and perform a patch test before using.

Practically all Davines products are made in Italy: most of them in our Parma factory while aerosol products are made by a certified Italian supplier. Aerosols sold in the United States are made locally, because their regulations differ from those applied in Europe.

Davines products are in line with the current cosmetic standards. However, during pregnancy or breastfeeding, strong changes occur in the body of each woman.
So, before using Davines products during pregnancy or while breastfeeding, ask your gynecologist or family doctor for advice: knowing your personal history, he will be able to guide you.

Davines products are safe when normal conditions of use are applied in accordance with the rules set forth by applicable European laws.
All our products are manufactured and tested according to strict quality control guidelines set out by Davines. All our formulas comply with current European laws and have been tested to guarantee that they provide excellent effectiveness and tolerance results. All the ingredients used by Davines laboratories are included in the list of ingredients authorized by European laws for use in cosmetic products. Davines monitors the safety of each product sold around the world in conformity with its rigorous internal quality and safety standards.

The list of ingredients is printed on the back of every product, except for products that come in a box, as cosmetic regulations require the list to be printed on the box. The INCI of every product is also published on our website.

INCI (International Nomenclature Cosmetic Ingredients) is an international name used to indicate on the label the various ingredients present in a cosmetic product.

The INCI list includes all the substances used in a cosmetic formula starting with the one found in the highest concentration to the one with the lowest concentration. All the substances included in the formula are listed. In addition, Davines have decided to also include in the INCI list the preservatives of raw materials (this is not required by the law) to ensure maximum transparency about the formulas.

The pH of Davines products varies according to the product considered. In general, our shampoos have a pH ranging from 5 to 5.8; our conditions from 3.8 to 4.8; our treatments have a pH of approximately 5. Further details are available on request, but bear in mind that the pH value varies with temperature, and the value given by Davines was measured under standard conditions (i.e. at 20°C).

Professional size products are not on sale online.

You absolutely can. Davines uses food-grade colours, therefore they may be subject to chromatic alteration, especially if the product is in a clear packaging, however this will not affect its performance.

For specific problems such as these, we recommend you seek the advice of a specialist.

Davines products do not need special storage; when possible, avoid exposing them to excessive heat.

Davines buys preferably palm oil certified by RSPO (Roundtable of Sustainable Palm Oil), which guarantees that it does not cause environmental damage.

At Davines, “natural origin ingredient” means an ingredient that retains 100% of its naturalness, even after chemical transformation obtained by means of approved processes. This does not include any raw material with a synthetic component.

The “modified natural” definition applies to ingredients that have a natural part combined with a synthetic part.

Synthetic ingredients are those that are completely obtained from synthetic reactions. 

Biodegradability is calculated as the sum of the percentage of rapidly biodegradable raw materials according to the OECD 301 method. This method defines as “rapidly biodegradable” an ingredient that exhibits a degradation of at least 70% over 28 days.

You can visit the Work with us section of Davines group website.

Use the contact form in the “Contact” section of our website, your request will be sent to the relevant department.

Please contact our Customer Service.

Click on “Register”, enter the required details and fill in the consent to data processing and newsletter subscription. At the end, click on “Enter”. If you are completing an order and are not registered yet, the details relating to registration or shipment will be requested during the purchasing process.

To manage your data, access your personal profile through the “My account” section and select the data you wish to change.

You can request a new password in the Login page, by selecting “Forgot your password?” Enter the email address you used to register, click on “Send email” and you're done! We will send you an email with a new password.

You can subscribe to our newsletter by clicking on the small airplane at the top on the right, in the menu bar. Alternatively, you can register with our website: during the registration procedure we will ask you if you want to receive our newsletter. 

You can unsubscribe at any time using the unsubscribe link inside the Newsletter.

We distribute our products through direct agents. If you are an agent, please send your application here and you will be contacted as soon as possible.

Please send an email to davinesitalia@davines.it , include your details and the type of order you would like to place so that our sales department may contact you as soon as possible.

To find the Salon closest to you, click here.

Viewing problems can be caused by an outdated version of the browser you are using (Internet Explorer, Mozilla Firefox, Google Chrome or Safari) or by temporary update work on our website. For correct website navigation, we recommend you update your browser to the last available version, by clicking Options in your browser. If problems persist, please contact our Customer Service.